We understand unexpected situations may arise and require a change in your plans. Our cancellation policy is very simple, just give us at least 4 hours notice prior to your scheduled ride and we will gladly credit your account. No credit, if canceled within 4 hours of pick up time.
A $10 fee for cancellations.
No shows can be a serious and dangerous situation. For your child’s safety and as a courtesy, it is very important that you let us know if your child doesn’t need a ride. If a no show does occur, the driver will call the parents. Because we are responsible for the other passengers in the van we will be unable to stop to track down your child’s whereabouts.
A $10 fee per trip, for no shows.
If there will be a change in either the pick-up or drop off location, please give Precious Cargo 4 hours notice in writing with the new address and directions to the new location. This can be in the form of an email or fax to Precious Cargo. We will call to verify the change with you.
A $10 fee per trip, for schedule changes.
The unused balance is fully refundable. In the event of termination, by Precious Cargo or written notice sent to Precious Cargo two weeks prior to scheduled service.
Inclement Weather Policy
We will not operate during inclement weather and will follow the Durham Public School System decisions for closings and delays.
Lost & Found
We will make every effort to return lost items to the owner, but Precious Cargo is not liable for any missing or damaged items left on our vehicles.